Terms and Conditions

GENERAL CONDITIONS
An agreement is concluded with Incorporex (Pty) Ltd when we have notified our client in writing of the acceptance of an order. Submission of an order form constitutes a firm offer by our client to purchase items on the terms and conditions set out on the order form. Payment plus the order form confirms the order and the pricing.

Incorporex (Pty) Ltd reserves the right, without notice:

• to revise the purchase price of any item, in which case clients will be notified and will be given the opportunity to either pay the revised price or cancel their order.
• If any product or service is withdrawn from money tendered will be returned to our clients within 10 working days.
• Incorporex (Pty) Ltd reserves the right to change its presentation materials.

DELIVERY POLICY
Subject availability and to receipt of payment, requests will be processed within 14 to 21 days. Delivery will be by an internationally accepted and secure shipping company, delivery costs will be included in the price. All deliveries are from South Africa. If the delivery date is any other than 14-21 days the customer will be notified of the delivery date.

RETURN AND REFUNDS POLICY
The provision of products and services by Incorporex (Pty) Ltd is subject to availability. In cases of unavailability Incorporex (Pty) Ltd will wait list the client and notify them when the products can be shipped to them. Damaged goods may be returned to us for replacement at our cost.
Any ordered items, which for whatever reason have not been delivered to and/or in respect of which delivery has not been taken by the applicant within one hundred and eighty (180) days from the date of this order and/or which have been returned to Incorporex (Pty) Ltd as undelivered, shall remain the legal property of Incorporex (Pty) Ltd and it shall be entitled to deal with such items at its sole discretion.

The amount of money, which Incorporex (Pty) Ltd has received in respect of any order, shall be refunded to the applicant concerned as soon as the undelivered items have been returned to and received by Incorporex (Pty) Ltd. A refund in respect of any undelivered order, which has not been received or taken delivery of by the client within ninety (90) days after the date on which the refund was made, shall be forfeited in favour of Incorporex (Pty) Ltd, in which event the client concerned shall have no further claim of any nature against Incorporex (Pty) Ltd, its directors, employees and/or agents.

CUSTOMER PRIVACY POLICY
Incorporex (Pty) Ltd will take all reasonable steps to protect the personal information of clients. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za

PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the applicable bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY
Credit card transactions will be acquired for Incorporex (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for First National Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Incorporex (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY
Incorporex (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of products and services sold on this website, customer service and support, dispute resolution and delivery of products.

The legal ownership in respect of the items hereby ordered shall pass to the client when the relevant items have been physically delivered to the applicant and received by the applicant under the applicant's signature of the acknowledgement of receipt. Until such delivery and acknowledgement of receipt Incorporex (Pty) Ltd shall be and remain the legal owner of such order items.

COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Incorporex (Pty) Ltd chooses the address below as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

RISK OF PROFIT AND LOSS
The risk of profit and loss in respect of this order shall pass to the applicant when the ordered items have been physically delivered to the customer and received by the applicant's signature of acknowledgement of receipt.

The above mentioned conditions apply to each order submitted by our client and no amendment, concession or relaxation shall be permitted unless recorded in writing and signed on behalf of Incorporex (Pty) Ltd and the client.

VARIATION
Incorporex (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

CONTACT DETAILS & DOMICILIUM:
All Saints Business Centre
All Saints Corner, (Upper Ground Floor)
Cnr. St. David’s Place and Girton Road
PARKTOWN, 2193
 

INCORPOREX (PTY) LTD
Registration Number: 2007/030891/07

Email: customercare@incorporex.com
Tel: +27 (0)83 913 8450